Patient Experience Survey
Have your say on the way your local GP services are working.
Around 2.4 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January.
GP practices have had to make changes in response to the COVID-19 pandemic, so it is more important than ever that we hear about the experiences of using local GP and primary healthcare services.
The invitations go out mostly by letter to a sample of people from each of the more than 6,500 GP practices in England. The survey team at NHS England and NHS Improvement will follow this up with a text message reminder (where a mobile number is recorded) alongside further paper questionnaires to encourage as high a response rate as possible.
Please do take the time to take part in the survey. The data provides vital information to the NHS to identify what’s working well and what can be improved. It helps identify inequalities in experience too, such as for certain age or ethnic groups or people with other protected characteristics. It can also provide new information that does not come to light in other ways. Last year’s survey helped the NHS to learn more about the high proportion of people who have caring responsibilities and about how this affects their experiences of using health services.
If you want to check out how your practice faired in last year’s survey, take a look at the survey website: https://gp-patient.co.uk/practices-search