Appointments

Requests for Doctors and Advanced Nurse Practitioner appointments are now made via Anima, our new online triage system.

Click on the image opposite to access the system.

To request an urgent appointment for today or tomorrow (Monday to Friday):

Telephone appointments (Doctor Triage 08.30am to 10.30am (imes are subject to change with demand)

When requesting an appointment for that day, the receptionist will ask you whether the problem is something that can be dealt with over the phone. If so, then you will be offered an opportunity to be called back by the duty doctor that morning to discuss your problem. This will stop an unnecessary trip to surgery for you and also allows them to allocate ‘same day’ doctor appointments for those who need them most. The doctor will also be able to arrange for you to be seen on another day or by a nurse if that is more suitable.

This service will also be offered to any patients who feel that they need to be seen that day, if all the ‘on the day’ appointments have been booked by other patients.
PLEASE NOTE THIS SERVICE IS ONLY AVAILABLE BEFORE 10:30. If you call after this time, it is possible that you will be asked to call the following day, unless it is a medical emergency.

If it is deemed appropriate, you may be offered an appointment at one of four GP access centres across Sheffield 6pm-10pm weekdays and 10am-6pm weekends.

To request a routine appointment:

• use our online triage system - details above.
• phone us on 0114 228 4900, Monday to Friday after 8.30am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. This is called Care Navigation - click here for more information.

Patients with chronic (more long term) conditions, who do not need to be seen that day, will have the opportunity to book up to 1 week ahead, depending on availability. In order to keep appointments for more urgent cases however, it is necessary to limit the number of these pre-bookable appointments. It is possible, at the time you call, that all these slots have been booked by other patients.

Our nurses have extensive experience in managing chronic diseases such as Asthma, Diabetes, Heart Disease and chronic lung disease (COPD), and will be able to review these with you on a 12 or 6 monthly basis and occasionally, if needed, more frequently. Our nursing team is able to provide a number of other services including family planning, cervical smears, immunisations for travel, B12 and other injections.

Some of our nurses have training in the management of minor illnesses. If you feel that your condition would be suitable, please ask the receptionist to see if one of these appointments is available.

We have a HCA working as part of the team. They are trained in phlebotomy, Blood Pressure monitoring, and some injection treatments. The also offer a very successful 1:1 support program, for those patients who wish to stop smoking, including nicotine replacement.

If you are advised to have a blood test by one of our clinical team, you can book an appointment with one of our phlebotomists. As samples are collected at lunchtime, these appointments are only available in the mornings.

NHS Minor Ailments Scheme

Every year, millions of us visit our GP with minor health problems that a local pharmacy could help with.

Click here for more information

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 0114 228 4900, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.